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Refund Policy

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⚖️ Shipping, Exchange, and Return Policy

At Elite Tires, we are committed to providing our customers with the best possible service. We have therefore established a clear shipping, exchange, and return policy to protect the rights of both our customers and our company in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

1. Exchanges and Returns

  • Return Period: Customers may request a return within 14 days from the date of receiving the products, provided that the products remain in their original condition and have not been used.

  • Installation Condition: Standard returns are not accepted once the tires have been installed or used, without prejudice to any additional consumer rights guaranteed by applicable laws.

  • Returned products must be in their original condition and available for inspection.

2. Shipping Costs and Administrative Fees

  • Shipping Costs: For standard returns, customers are responsible for return shipping costs according to the fees disclosed to them.

  • Administrative Fees: An administrative fee of SAR 40 may apply to standard return requests, provided that such a fee is legally permitted and has been disclosed to the customer.

  • Buy Now, Pay Later Services: For payments made through Tabby or Tamara, a 2% administrative fee may apply if permitted by applicable laws and the payment provider's terms and conditions. The eligible refund amount will be processed according to the approved refund procedure.

  • These fees will not be charged when a return results from an error by Elite Tires or where applicable laws require a refund without such deductions.

3. Warranty Policy

  • Tires are covered by the official distributor's warranty, depending on the product type, brand, and applicable warranty terms.

  • The advertised warranty period for eligible products ranges from 1 to 5 years, depending on the brand and product.

  • Manufacturing defect claims are handled in accordance with the applicable warranty terms and statutory consumer rights.

4. Product Unavailability

If a product becomes unavailable after an order has been placed, customers may choose one of the following options:

  1. Product Replacement: Select an alternative product of equal value or pay the price difference with the customer's consent.

  2. Order Cancellation: Receive a full refund of the amount paid without any deductions due to product unavailability.

5. Product Inspection and Delivery

  • Customers are advised to inspect the tires upon delivery and before installation to verify the size, quantity, specifications, and visible condition.

  • Accepting delivery does not waive the customer's statutory rights regarding product defects or nonconformity.

6. Refund Processing Time

  • Refund processing begins after the returned tires have been received, inspected, and confirmed to meet the applicable return conditions.

  • Once the return has been approved, the eligible refund will be issued within a maximum of 7 days.

  • Refunds will be processed through the original payment method or the applicable payment provider's refund procedure, subject to availability and applicable regulations.

  • The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment provider, without prejudice to any legally mandated refund deadlines.

7. General Terms

This policy is subject to the applicable laws and regulations of the Kingdom of Saudi Arabia. Nothing in this policy shall be interpreted as a waiver of any statutory consumer rights.

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